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How juara888 Handles Your Personal Data

Your account information — including the wallet details you use with DANA, OVO, or GoPay — is collected and stored with a clear purpose: to process your transactions and keep your account secure.

Account data protectionWallet privacy: DANA, OVO, GoPayYour right to access and deleteSecure data storageContact us to manage your data
juara888 How juara888 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. Reach out through the channels below and include your registered account email so we can locate your record quickly. We aim to respond to all data-related requests within a reasonable timeframe consistent with applicable local requirements.

Live Chat Open the live chat window from any page while logged into your account. Our team can pull up your data record and walk you through your options.
Email Support Send your data request to our support address with your registered email in the subject line. We handle deletion, correction and access requests via email.
Account Settings Some data preferences — including marketing contact opt-outs — can be adjusted directly inside your account settings without needing to contact support.
HOW WE PROTECT YOUR DATA

Our Approach to Data Security and Retention

We apply encryption to data in transit and at rest, which covers your account credentials and the wallet references you store for DANA, OVO, and GoPay payments. Account access is protected by a one-time PIN verification step each time you log in from a new device, reducing the risk of unauthorised access. We keep your data only as long as your account is active and as required by applicable obligations — after a confirmed account closure, personal data not required for record-keeping is removed on a scheduled cycle. Our internal access controls mean only authorised staff can view account-level data, and those staff operate under confidentiality obligations.

Encrypted Data Storage

All account data — including your registered wallet details for DANA, OVO and GoPay — is encrypted both during transmission and while stored on our servers.

Device Login Verification

Each new device login triggers a one-time PIN check sent to your registered contact, so only you can authorise access from an unrecognised device or browser.

Data Retention Schedule

We keep your personal data while your account is open and for the period required by applicable rules. After account closure, non-essential records are deleted on a scheduled basis.

Limited Staff Access

Only specific authorised staff can access individual account data, and each of those staff members operates under a formal confidentiality agreement.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about data, account privacy, and your rights as an account holder. If your question is not here, contact our support team directly.

We collect your name, contact details, and the wallet identifiers you register — such as your DANA number or OVO-linked phone. Device and session data is also collected automatically when you access the platform.

Your wallet details are shared only with the payment processor handling your specific transaction. We do not pass that information to advertisers or unrelated third parties under any circumstances.

Send a data access request to our support email with your registered account email in the subject line. We will confirm receipt and provide your data record within the applicable response period.

Yes. Submit a deletion request through live chat or email. We will remove personal data not required for legal or record-keeping purposes after verifying your identity and closing the account.

Cookies are used to keep your session active, remember your preferences, and monitor platform performance. You can adjust or block cookies through your browser settings without losing access to the site.

We will notify you of material changes via your registered contact before the update takes effect. Continued use of your account after that point means you accept the revised policy terms.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.